Resolved -
The issue impacting the student merge feature has been fully resolved. We appreciate your patience.
Mar 4, 19:27 PST
Monitoring -
The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.
Mar 4, 13:31 PST
Identified -
The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.
Feb 27, 10:07 PST
Investigating -
We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.
Feb 26, 10:42 PST